SHIPPING:
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Shipping Time: Orders are usually processed and shipped within 48 hours. Please note personalised items will take longer to process. If your order has both personalised and non-personalised items, the order will be split, and the non-personalised items will be delivered beforehand.
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Shipping Charges: We offer free shipping on all orders over Rs. 499. Please note that we do not offer free shipping on international orders and returns.
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Tracking: You will receive tracking details over WhatsApp, email and SMS, once the order is shipped.
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In case you’re ordering other items along with personalised or gold jewellery, your order might arrive in parts.
RETURN & REFUNDS POLICY
At RIJOY JEWELS, your satisfaction is our priority. If you're not delighted with your silver jewellery, our easy return process via our website ensures a hassle-free experience.
Return Timeframe
Customers can return their order within 14 days after delivery. Only unused and undamaged products, with all labels and tags intact and in original packaging, are eligible for return. If you purchased a RIJOY JEWELS product from anywhere other than our website ( https://rijoyjewels.com/ ), the return policy of that source will apply.
Missing Items in Return Orders
If there are missing items in return orders, where the customer claims to have returned multiple products but the actual pickup doesn't include all items, the company reserves the right to deduct an amount up to the full MRP of the missing product from the refund. This includes promotional products, such as free gifts.
Empty Package or Missing Product
If you receive an empty parcel or discover a missing product, reach out to our customer support within 48 hours. For processing, we may request a 360-degree unpacking video to ensure swift resolution. Insufficient evidence or signs of tampering may affect claim approval.
Take a Video While Unboxing for Claiming
Upon receiving your order, we encourage you to take a video while unboxing to document the condition of the package and its contents. This will help in claiming any damages or discrepancies. Please ensure the seal is clearly visible during the unboxing process.
Return Process
You can initiate a return request through our website, or contact our Customer Support team for assistance. Once your return request is booked, ensure you are available for the reverse pick-up and respond to calls from our delivery partner. If you are unavailable or unable to answer the calls, the delivery partner may cancel the reverse pick-up at their discretion. In such cases, the return process must be re-initiated, which may extend the overall timeline. Returns and exchanges are not applicable for international orders, discounted products, or products purchased using discount coupons.
International Orders
- No COD: Cash on Delivery (COD) is not available for international orders, and therefore not applicable for returns or exchanges.
- No Returns or Exchanges: Returns and exchanges are not applicable for international orders, discounted products, or products purchased using discount coupons.
Shipping Costs
If the product is returned by the customer, the shipping cost will be deducted from the refund.
Refund
Once we receive and verify the product in our warehouse, ensuring it is unused and not damaged, the refund amount will be transferred to your original source account in 2-3 business days.
Replacement & Exchange
You have the option to avail of replacement or exchange for your order, subject to the same conditions applicable to returns. The replacement will be shipped after the initial return has been picked up or delivered.
Your satisfaction is our priority at RIJOY JEWELS, and we strive to make your experience as smooth as possible.
**RIJOY JEWELS reserves the right to cancel any order without pre-confirming the customer at any time and may verify any order before shipping the same to the customer, which may include having verbal or written confirmation from the customer regarding addresses, quantities, phone numbers, etc.
